Data Center IT Operations Manager - CTJ - Top Secret

About the role

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter IT Operations Manager (ITOM) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider. Be at the forefront of the action in CO+I as part of our global datacenter operations team. At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

• Empowering a culture of safety, security, and compliance in all aspects of datacenter activities.
• Guiding datacenter site services, logistics, and deployment.
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
• Analyzing production operations and initiating corrective actions to ensure operational stability.
• Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.
• Learn, live, and coach the One Microsoft culture and values.
• Lead through change by bringing clarity, generating energy, and delivering success.
• Embody our culture and values.

Qualifications

Required/Minimum Qualifications: High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) or equivalent experience.

Other Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements, including an active U.S. Government Top Secret Security Clearance; must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter; must verify U.S. citizenship via a valid passport or other approved documents.

Preferred/Additional Qualifications: Enterprise-level experience in managing large-scale and complex projects/programs; proficient problem-solving skills, analytical capabilities, data analysis, and attention to detail; working knowledge of audit and compliance requirements in a large global enterprise; proficient verbal and written communication and organization skills; college or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience.

Skills

• Problem-solving
• Analytical capabilities
• Data analysis
• Attention to detail
• Verbal and written communication
• Organization skills
• Enterprise-level project/program management
• Audit and compliance knowledge

Pay

The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. In the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $137,500 - $225,800 per year.