Data Center Engineering Operations Technician, Data Center Ops
About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.
As an Engineering Operations Technician (EOT), you’ll work in some of the most sophisticated, safe, and secure data centers in the world, helping to test and implement the newest technology and work practices to meet the demands of a changing market.
Responsibilities
- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
- Perform rack installs and rack decommissioning within internal SLA
- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
- Technical writing to support change management program
- Monitor daily work requests and manage to resolution, and execute projects from conception to completion
- On-site support of contractors, sub-contractors and vendors, ensuring work performed is in accordance with established practices, procedures, and local legislation
Requirements
- 2+ years of Microsoft Office products and applications experience
- 2+ years of electrical and mechanical experience
- Ability to work on a flexible schedule including days, nights, and/or weekends
- Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
- Regularly lift and/or move up to 39 pounds independently
- Participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protection
Preferred Qualifications
- Experience working in a data center or mission critical facility (e.g., hospital, military facility, public safety facility)
- Associate or higher education in related field
- Experience with reading and writing procedures, technical documents, and engineering drawings
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
- Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
- Sign-on payments and restricted stock units (RSUs)
Pay
Base salary range: $37.00 - $65.00 USD hourly (USA, TX, Garland). Final compensation will be determined based on experience, qualifications, and location.
Schedule
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. Role may support more than one location/site.
About the team
AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if you do not meet all preferred qualifications. Our team culture promotes inclusion, curiosity, and connection, with employee-led affinity groups and inclusion events fostering collaboration. We offer mentorship and career growth resources to help you develop into a better-rounded professional.