Data Center Customer Experience Account Specialist (Nashville, TN)
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content.
We have:
- Role Overview / Job Description: includes description. Could be "About the role". Use About the role
then
with prose. - Responsibilities: list of duties. Use
Responsibilities
then- each bullet.
- Ideal Candidate Profile: could be "Requirements" or "Qualifications". The posting includes "Ideal Candidate Profile" with experience etc. Also later "Qualifications" section includes disclaimer and range etc. We need to decide sections: maybe "Requirements" for experience/education, "Qualifications" for disclaimer? But we should avoid thin sections. The posting includes "Ideal Candidate Profile" which is essentially requirements. Then later "Qualifications" includes disclaimer and salary range and benefits. Also "Skills And Competencies" and "Preferred Skills / Certifications". Also "Physical Demands / Work Environment". Also "Why Oracle Cloud Infrastructure?" maybe not needed. Also "Career Level - IC5". Also "About Us". Also EEO boilerplate to remove.
We need to preserve all substantive information, but remove boilerplate like EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions. Also remove "NOTE: This is a full-time onsite role in Nashville, TN." That's substantive location info; we should keep it maybe in About the role or a separate note. Could embed in About the role paragraph.
We need to include Pay and Benefits sections only if posting actually states them. It does: "Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $114,600 - $234,600 per year. May be eligible for bonus, equity, and compensation deferral." Then later benefits list. So we should have Pay section with salary range and bonus etc. Benefits section with list of benefits.
Schedule: not specified; no schedule info besides full-time onsite. Could be considered schedule? Not given. Probably skip Schedule section.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
...
Responsibilities
- ...
Requirements
... maybe combine Ideal Candidate Profile and Qualifications? But Qualifications includes disclaimer and salary/benefits; we already have Pay and Benefits sections. So Requirements could contain experience, education, etc. We have Ideal Candidate Profile bullet points: 8+ years experience..., Experience supporting enterprise..., Strong understanding..., Demonstrated ability..., Experience managing..., Strong written communication..., Bachelor's degree... We can put those as
- list.
Then Skills And Competencies could be a separate section "Skills". But we could merge into Requirements? Better separate: Skills section.
Preferred Skills / Certifications could be part of Skills or separate "Preferred Skills". We'll make a Skills section that includes both core skills and preferred.
Physical Demands / Work Environment maybe not required to have a section; but we could include under "Working Conditions" but not in allowed headings list. The allowed headings are limited to those given; we should not create other headings. So we should either omit or fold into About the role or Responsibilities? Probably fold into About the role as a note.
Why Oracle Cloud Infrastructure? Could be part of About the role.
Career Level - IC5 maybe not needed.
About Us is boilerplate? It's descriptive but could be considered "About the company". Not in allowed headings; we could omit or fold into About the role? Probably omit as it's generic.
We must preserve all substantive information; but we can fold into existing sections as long as not lost. So we can add a paragraph about Oracle's mission etc inside About the role.
Now Pay section:
- .
Now Requirements: from Ideal Candidate Profile:
- 8+ years of experience in customer experience, account management, customer success, service delivery, technical program coordination, data center operations, infrastructure delivery, or mission-critical support.
- Experience supporting enterprise, cloud, colocation, telecommunications, or mission-critical infrastructure customers.
- Strong understanding of customer lifecycle management across onboarding, readiness, deployment, service transition, operational support, and escalation management.
- Demonstrated ability to coordinate across Customer Success, Sales, Operations, Engineering, Deployment, Network, Security, Legal, Finance, and Procurement.
- Experience managing customer health reporting, action registers, escalation trackers, issue logs, account reviews, and executive updates.
- Strong written communication skills with the ability to create clear, accurate, customer-ready summaries.
- Bachelor's degree in business, information systems, operations, engineering, communications, or equivalent practical experience.
We'll put as
- .
Now Skills: combine Skills And Competencies and Preferred Skills / Certifications.
Skills And Competencies bullet list:
- Customer-first mindset with strong judgment, ownership, and follow-through.
- Strong account coordination skills, including tracking commitments, risks, issues, decisions, and stakeholder actions.
- Clear written and verbal communication with executive presence and strong attention to detail.
- Ability to translate technical, operational, and delivery issues into customer-ready language.
- Strong cross-functional coordination and influence across matrixed teams.
- High comfort managing ambiguity, shifting priorities, and sensitive customer escalations.
- Strong process discipline with a bias toward clean records, accurate reporting, and repeatable operating standards.
Preferred Skills / Certifications:
- Experience with data center customer support, customer move-in, deployment readiness, audit support, or colocation account operations.
- Familiarity with ITIL, service management, incident/change management, SLA/KPI reporting, customer health reporting, or executive business reviews.
- Experience with Salesforce, ServiceNow, Smartsheet, Jira, Oracle systems, Tableau/Power BI, or similar CRM, workflow, and reporting tools.
- Customer success, ITIL, PMP, Six Sigma, or service management certification.
- Working knowledge of data center infrastructure, including power, cooling, network, physical security, access control, CMMS, BMS/EPMS, and operational procedures.
We'll combine into a single
- under Skills.
Now Pay: extract:
"Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $114,600 - $234,600 per year. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity."
We'll put that as
. Now Benefits: list: - Medical, dental, and vision insurance, including expert medical opinion - Short term disability and long term disability - Life insurance and AD&D - Supplemental life insurance (Employee/Spouse/Child) - Health care and dependent care Flexible Spending Accounts - Pre-tax commuter and parking benefits - 401(k) Savings and Investment Plan with company match - Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. - 11 paid holidays - Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. - Paid parental leave - Adoption assistance - Employee Stock Purchase Plan - Financial planning and group legal - Voluntary benefits including auto, homeowner and pet insurance We'll put as
- .
Now we need to ensure we don't include boilerplate like EEO, equal-opportun
Pay
...
Benefits section:Benefits
- ...
for prose; we can have multiple
under same heading. Now Responsibilities list: need to extract each bullet from "Key Responsibilities". The list: - Serve as the primary customer experience account owner for assigned customers, accounts, sites, or deployment programs. - Maintain account-level visibility into customer commitments, service expectations, delivery milestones, readiness risks, open issues, and escalation status. - Coordinate customer-facing communications, account reviews, readiness updates, service reviews, action registers, and executive summaries. - Partner with Customer Success, Sales, Site Deployment, Operations, Engineering, Network, Security, and other stakeholders to align customer expectations with delivery and operational realities. - Track customer requirements related to capacity, deployment timing, access, security, compliance, network readiness, site support, service reporting, and operational handoff. - Own customer issue logs, escalation trackers, action plans, decision records, and follow-up cadences through closure. - Identify customer-impacting risks and drive cross-functional alignment on mitigation plans, owners, timelines, and communication strategy. - Support customer onboarding, move-in readiness, audit coordination, service transition, and steady-state support processes. - Prepare account-level dashboards, customer health summaries, KPI reporting, milestone updates, and leadership briefings. - Ensure customer-facing commitments are accurately documented, tracked, escalated, and handed off to the appropriate operational owners. - Partner with Data Center Operations to ensure customer support aligns with change management, incident response, maintenance windows, access procedures, and service management expectations. - Capture recurring customer themes, friction points, and account risks to improve playbooks, reporting, governance, and customer experience standards. - Support executive escalations by providing clear facts, current status, recommended next actions, and accountable owners. We'll put each as
- .
Now Requirements: from Ideal Candidate Profile:
- 8+ years of experience in customer experience, account management, customer success, service delivery, technical program coordination, data center operations, infrastructure delivery, or mission-critical support.
- Experience supporting enterprise, cloud, colocation, telecommunications, or mission-critical infrastructure customers.
- Strong understanding of customer lifecycle management across onboarding, readiness, deployment, service transition, operational support, and escalation management.
- Demonstrated ability to coordinate across Customer Success, Sales, Operations, Engineering, Deployment, Network, Security, Legal, Finance, and Procurement.
- Experience managing customer health reporting, action registers, escalation trackers, issue logs, account reviews, and executive updates.
- Strong written communication skills with the ability to create clear, accurate, customer-ready summaries.
- Bachelor's degree in business, information systems, operations, engineering, communications, or equivalent practical experience.
We'll put as