Data Center Chief Engineer , DCEO

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintains and operates our critical infrastructure systems so they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Amazon does not sponsor immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Relocation assistance will be provided to eligible candidates who relocate for this position.

About the role

Our Chief Engineers (CE) help keep our data centers running by working with the brightest minds from around the globe to test and implement the newest technology and work practices. We have a passion for learning and evolving, and it’s how we define ourselves as leaders in the industry.

Responsibilities

• Act as the primary escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Perform root cause analysis of equipment failures and troubleshoot facilities within internal Service Level Agreements (SLA).
• Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager (FM) to set team culture.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
• Assist in the build-out of new facilities and projects to increase current facility efficiency.
• Work outside of normal business hours for routine maintenance, including responding to out-of-hours emergency calls.
• Communicate complex technical information to a non-technical audience.
• Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, and efficiency.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
• Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools to perform day-to-day tasks.

A day in the life

This role acts as Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot mission-critical data center facility equipment, including electrical support systems that ensure servers maintain better than 99.999% uptime. Equipment includes but is not limited to:

• Stand-by diesel generators and related fuel systems
• 3-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries
• Mechanical equipment such as CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors
• Fire/life safety equipment, building automation systems, and general facilities equipment

The CE directs, trains, and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. You will also implement and execute site/equipment-specific training exercises, manage projects from conception to completion, and collaborate with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE is responsible for creating and delivering key milestones, obtaining and tracking quotes for costs, and documenting project results for future implementation at other facilities.

Requirements

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently
  • Participate in group lifts for 40+ pounds
  • Maintain balance and perform construction tasks while on a ladder
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position
  • Work in an environment requiring provided ear protection

Qualifications

Basic Qualifications

• 3+ years of Microsoft Office (Outlook, Word, Excel) experience
• Experience reading and writing procedures, technical documents, and engineering drawings
• 3+ years of electrical and mechanical facilities maintenance experience — OR — 3+ years of electrical facilities maintenance experience and 2+ years of mechanical facilities maintenance experience

Preferred Qualifications

• Experience in data center engineering or operations
• Experience in construction or project management
• Experience leading technical teams through daily operations and maintenance evolutions
• Ability to work in an environment that involves walking, stooping, bending, and climbing to access equipment

Pay

USA, GA, Hampton - $111,300.00 - $186,100.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.