Data Base Maintenance Specialist

Promptcare is seeking a highly skilled Database Maintenance Specialist to oversee and maintain the CPR+/Caretend application related to the reimbursement function. This role involves price table maintenance, quantity limitations, validation rules, branches, insurance plans, and reporting, as well as collaboration and troubleshooting with departments and management.

Responsibilities

• Incorporate all departmental and administrative policies and procedures into daily activities.
• Maintain confidentiality in all aspects of patient care, employee activities, and office environment.
• Organize work processes efficiently and prioritize tasks accurately on a daily basis.
• Incorporate company or departmental changes effectively.
• Foster a positive work environment.
• Ensure departmental goals are met by completing assigned work efficiently and timely.
• Participate in projects or process updates to improve key outcomes.
• Identify deficiencies and work to improve them through collaboration within the team and with other departments.
• Work independently using provided tools and reports, ensuring compliance with internal and external policies.
• Maintain the Maintenance email bucket to ensure timely turnaround of requests according to the established SLA.
• Provide training and education to Reimbursement and other departments as necessary.
• Research new insurance plan requirements and create related price tables and documentation resources for the reimbursement and customer service team.
• Provide support to the team in creating and running reports as needed.

Requirements

• Experience in a medical office or related field.
• Excellent oral and written communication skills for interacting with colleagues and management.
• Infusion background is a plus.
• Medical reimbursement background is required.
• Proficiency in Microsoft Office Suite and CPR+/Caretend experience is required.
• Strong work ethic with attention to detail and quality.
• Data analytic skills are required.
• Strong problem-solving skills.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

• Regularly required to talk and listen.
• Occasionally required to walk, bend, or stand as necessary.
• Ability to occasionally open filing cabinets and lift office products and supplies up to 35 pounds.

Benefits

• Comprehensive Medical, Dental, and Vision Package.
• 401(k) Plan with Company Match.
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays.
• Life Insurance: Standard coverage with optional enhancements.
• Employee Assistance Program: Free counseling and coaching sessions.
• Emotional Well-being and Work-Life Balance Resources.
• Short & Long-Term Disability: Company-paid with optional supplements.
• Accidental Death and Dismemberment Insurance.
• FSA and HSA: Manage healthcare expenses.
• Commuter Spending Programs.
• Volunteer and Engagement Opportunities.
• Employee Referral Bonuses.
• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans.

Pay

$21-$24.00 hourly

Schedule

Full-Time, remote, 40 hours per week, Monday-Friday