Data and Business Analyst, Senior

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need you, an experienced business process specialist who knows how to analyze every aspect of your customer’s operations and give them the steps to improve their process.

About the role

As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll facilitate discussions with leadership and engineers, analysts, and support staff to help refine your client’s definition of success and identify current frustrations. You’ll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using industry standard techniques to help establish understanding and agreement from key stakeholders. Using business process reengineering, portfolio analysts, and systems design approaches, you’ll provide your client with recommendations, along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to grow experience in systems development while deepening your process improvement and project management skills. Work with us as we help the Army evolve its approach to cloud migration.

Responsibilities

• Analyze client’s current operating environment and identify areas for improvement
• Facilitate discussions with leadership, engineers, analysts, and support staff to refine client’s definition of success and identify frustrations
• Design data collection plans and facilitate workshops
• Communicate research and illustrative analysis using industry standard techniques to establish understanding and agreement from key stakeholders
• Provide recommendations using business process reengineering, portfolio analysis, and systems design approaches, including expected quantitative or qualitative results
• Implement data visualization solutions (dashboards, queries, graphs, tables, presentations, reports) using tools such as ServiceNow and Microsoft Office suite
• Perform business system analysis and business process engineering to support automation of business workflows within tools such as ServiceNow, Microsoft Power BI, or SharePoint
• Present data findings, analysis of business process flows, and recommendations to clients and stakeholders
• Lead coordination of requirements meetings or conduct requirements workshops with business and IT stakeholders
• Work in cross-functional teams to deliver enterprise solutions

Requirements

• 3+ years of experience implementing data visualization solutions through different formats for client stakeholders, including dashboards, queries, graphs, tables, presentations, and reports, within tools such as ServiceNow and Microsoft Office suite
• 3+ years of experience performing business system analysis and business process engineering to support automation of business workflows within tools such as ServiceNow, Microsoft Power BI, or SharePoint
• Experience presenting data findings, analysis of business process flows, and recommendations to clients and stakeholders using data sets, ServiceNow, and Microsoft Office suite
• Experience leading the coordination of requirements meetings or conducting requirements workshops with business and IT stakeholders
• Ability to work in cross-functional teams to deliver enterprise solutions
• TS/SCI clearance
• Bachelor's degree

Qualifications

• 5+ years of experience with ServiceNow
• Experience establishing quantitative metrics and key performance indicators to drive technical outcomes
• Knowledge of cloud principles, systems engineering methodologies, UI or UX best practices, and IT project management approaches
• DoD 8570 or 8140 IAT Level II Certification
• ServiceNow Certified System Admin (CSA) Certification

Benefits

We celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include:

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development and tuition assistance
• Work-life programs and dependent care
• Recognition awards program for exceptional performance and superior demonstration of our values

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD).

Schedule

This posting will close within 90 days from the posting date.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.