Data Analytics Manager - Meter & NRW

About the role

The Manager of Data Analytics - Metering and NRW is a strategic and technical leadership role responsible for driving data-driven decision-making across Automated Metering Infrastructure (AMI), utility metering operations, and Non-Revenue Water (NRW) management.

Primary Duties/Responsibilities

• Monitor and manage AMI read success rates, network performance, alarms, and system health across all Business Units.
• Collaborate with BUs to establish alarm action levels and adjust system parameters.
• Analyze meter, device, customer, and tower datasets to enhance network operations, reduce billing errors, and improve revenue.
• Review missing reads monthly and work with BUs to eliminate estimated bills.
• Develop, implement, and monitor AMI/RM KPIs, dashboards, and reporting; train BUs on their use.
• Data Analysis & Technical Support>Apply analytical, statistical, and programming skills to collect, analyze, and interpret large datasets for AMI/RM performance improvement.
• Develop SOPs and training materials for AMI network systems rollout.
• Train staff on AMI data tools (Sensus Analytics, Waterscope, etc.).
• Respond to routine and complex data requests from internal and external stakeholders.
• Communicate findings and recommendations effectively to all organizational levels, including senior leadership.
• Non-Revenue Water (NRW) & Apparent Loss Program>Lead development and execution of data-driven NRW apparent loss program across all BUs using AMI data, billing records, and meter performance data.
• Conduct and support annual AWWA-based water loss audits, ensuring accurate data inputs and validating results.
• Analyze consumption patterns to identify anomalies indicative of apparent losses (meter under-registration, unauthorized consumption, billing/data errors).
• Develop and maintain NRW-focused dashboards and KPIs tracking apparent loss volume, revenue impact, meter accuracy, and billing error rates.
• Perform data reconciliation between production/supply volumes and billed consumption to identify discrepancies at system, district, and account levels.
• Investigate billing anomalies (zero-consumption accounts, flat usage, irregular patterns) indicating potential meter tampering, bypass, or theft.
• Develop data-driven detection algorithms for unauthorized consumption and collaborate with field teams for validation.
• Work with Customer Service, Field Operations, and IT to correct data handling errors in billing and meter data management systems.
• Implement targeted apparent loss reduction strategies by BU, including meter replacement programs and billing corrections.
• Track and report financial impact of apparent loss reduction efforts, quantifying recovered revenue and demonstrating ROI.
• Maintain knowledge of NRW regulatory requirements and support BUs in meeting compliance obligations.
• Benchmark NRW performance across BUs and against industry standards to identify improvement opportunities.

Qualifications

• Education/Experience/Background: Bachelor's degree in Data Analytics, Data Science, Engineering, Statistics, Business, or related field; advanced degree a plus 8+ years in data analytics and/or enterprise technology project management 2+ years in leadership/managerial capacity.
• Experience with AMI, metering, smart grid technologies, or utility operations.
• Experience with Non-Revenue Water programs or water loss auditing.

Required Certification/Licenses/Training

• Valid NJ Driver's License.

Additional Information

• Pay Range: $115 000 to $145 000 Per Year.
• Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
• Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off.
• Eligible for up to 15% Annual Performance Bonus.
• We are an Equal Opportunity Employer!
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.