Data Analyst- need local to Phoenix, AZ

Key Responsibilities

• Identify trends, recurring issues, and process improvement opportunities
• Investigate root causes and implement sustainable solutions
• Analyze data from daily reports on closed tickets and workflows to improve operational efficiency
• Research and resolve complex or unfamiliar issues
• Document findings, recommendations, and process changes
• Collaborate with business partners to streamline and simplify work

Preferred Qualifications

• Strong analytical and problem-solving skills
• Experience with process improvement or operational support
• Excellent communication and documentation skills
• Self-motivated, curious, and adaptable
• Ability to work independently and through ambiguity
• SQL experience preferred, but not required

What We're Looking For

• Identifies patterns and trends
• Asks questions and challenges inefficient processes
• Takes ownership and follows issues through resolution
• Continuously looks for ways to improve the business
• Demonstrates accountability, curiosity, and initiative

Pay

Not specified

Schedule

Hybrid 4 days in the office - Monday to Thursday. Friday work from home