Data Analyst

Overview

Need a self-motivated Data Analyst / BI Developer to join our Client's enterprise IT team. This individual will support data development initiatives, build and maintain reporting datasets, assist with high-level incident triage, and work closely with internal technical team members on business intelligence and operational support.

Responsibilities

• Develop, maintain, and optimize SQL queries and datasets
• Build and enhance Power BI dashboards and reports
• Design data models supporting business reporting
• Analyze data quality issues and recommend improvements
• Perform high-level incident triage and troubleshoot data-related issues
• Investigate production support tickets using ServiceNow
• Collaborate with business users and technical teams to resolve issues
• Work closely with senior team members to support ongoing data initiatives
• Document processes, report logic, and technical solutions
• Aid with reporting enhancements and continuous improvement initiatives

Required Skills

• Strong SQL development experience
• Experience creating Power BI dashboards and visualizations
• ServiceNow experience (ticketing, incident management, or support)
• Experience building and validating datasets
• Strong analytical and troubleshooting skills
• Excellent communication skills
• Experience supporting production environments

Preferred Skills

• ETL or data integration experience
• Data warehousing concepts
• MSSQL Server experience
• Experience supporting enterprise applications
• Manufacturing industry experience

Work Breakdown

• 40% SQL development
• 10% Power BI development
• 25% ServiceNow incident investigation
• 15% Data validation/testing
• 10% Documentation and meetings

Typical Day Example

A Power BI dashboard is showing incorrect sales numbers. A ServiceNow ticket is opened. The analyst traces the issue through SQL queries and underlying tables. They determine whether it's a data issue, ETL issue, application issue, or user issue. They either fix it or route it to the appropriate development team.

TeamSoft is an Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.