Data Analyst
Haystack · North Carolina, United States · Yesterday
HybridFull-time
About the Role
- Support, maintain, and enhance data, reporting, and analytics capabilities for enterprise contact center platforms, with a focus on specific tools.
- Serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics.
- Translate stakeholder requirements into scalable reporting solutions.
- Drive incident resolution, perform root cause analysis, and continuously improve reporting frameworks and data pipelines.
- Lead configuration, installation, and support of network/telephony hardware, software, and VoIP systems.
- Manage ACD reporting, ACD call flow, vendor relationships, and complex projects.
Requirements
- Minimum four (4) years of experience in network/telephony system and user support.
- Minimum two (2) years in a leadership role working with IT or operational teams.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven ability to analyze and prioritize incoming requests and alerts.
- Experience providing first, second, and third-level support for complex technical issues.
- Ability to contribute to and maintain a knowledge repository for technical support.
Benefits
- Competitive annual salary.
- Opportunity to work on enterprise-level contact center solutions.
- Role involves complex problem-solving and continuous improvement initiatives.
- Mentorship opportunities and contribution to technical knowledge bases.
Apply via Haystack today!