Data Analyst

About the role

The Data Analyst plays a crucial role in empowering Atlanta Mission's strategic decisions and designs across various departments. They transform data into actionable insights to grow the organization's reach, deepen engagement, measure impact, and serve the community more effectively.

Responsibilities

• Analyze and interpret data related to donor and volunteer engagement, retention, NPS scores, surveys, marketing campaign performance, fundraising activities, and operational metrics.
• Develop and maintain reports, dashboards, and visualizations (using tools like Salesforce and Tableau) to communicate trends, performance against Key Performance Indicators (KPIs), and insights clearly and effectively.
• Create basic reports, such as caseload and capacity reports, and build dashboards for Client Services to track service deliveries and program performance.
• Conduct regular audits, data quality checks, and reviews to ensure accuracy, consistency, and integrity across development, business, and CRM systems.
• Support and manage ongoing data needs, including mailing list creation, data segmentation, event invitation lists, and database queries (Salesforce and SQL proficiency desirable).
• Serve as a support resource for internal users of data systems.
• Partner with internal teams (Marketing, Development, Volunteer, HR, Client Services, etc.) and external vendors to support data needs for direct mail, telemarketing, digital marketing, and other initiatives.
• Proactively identify trends, patterns, and opportunities within external/organizational data, providing actionable insights and recommendations to inform future strategy and optimize resource allocation.
• Serve as a primary point of contact for data systems support, assisting internal users with troubleshooting and data-related questions, while also providing training on data best practices and tools to foster data literacy across the organization.
• Identify opportunities to enhance efficiency by streamlining data collection, analysis, and reporting workflows, potentially leveraging automation tools and techniques.

Qualifications

• Strong proficiency in Microsoft Excel.
• Experience with data analysis and visualization tools (e.g., Salesforce reports/dashboards, Tableau, Power BI) preferred.
• Proficiency or demonstrated ability to quickly learn SQL for database querying.
• Experience with Salesforce required, including comfort with basic administration tasks such as field creation/updates and user account management; experience with other CRM or donor management systems (e.g., Raiser’s Edge) is a plus.
• Familiarity with statistical analysis concepts; experience with Python or R is a plus.
• Familiarity with project management software (e.g., Asana, Airtable, Monday, Smartsheet) is a plus.
• Excellent analytical, critical thinking, and problem-solving abilities.
• A keen eye for detail and commitment to data accuracy.
• Passion for using data to support meaningful work in a nonprofit environment and advance Atlanta Mission's goals.

Position Requirements

• Bachelor's degree in a related field (e.g., Data Science, Statistics, Computer Science, Business Analytics) or equivalent experience is often preferred.
• Must have the ability to remain in a stationary position (standing, sitting and/or walking).
• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer.
• Must be able to communicate accurate information.
• Must be able to occasionally lift up to 50lbs.
• Must have the ability to identify and distinguish colors, to adjust focus and maintain close and distance vision.

What We Offer

• Employee Benefits: Retirement Savings with Matching Contribution, Medical Insurance, Dental & Vision Insurance, Employer Paid Benefits, 3 Weeks Paid Time Off accrued during your first year, 10 Paid Holidays, 4 Mental Health Day/year, Life Insurance, Short-Term Disability, Travel Assistance Program, Employee Assistance Program (EAP), Medical Concierge, Spiritual & Professional Training & Development.