Damage Specialist
Project Resources Group (PRG) is a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing, and consulting services within the cable, telephony, construction, and utility industries. Services include back office processing, technical support, network infrastructure, engineering & design, project and program management, and outside plant damage cost recovery.
About the role
PRG is seeking a highly motivated and detail-oriented Cable & Telecom Damage Specialist in the Dallas, TX area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.
Responsibilities
- Perform on-site assessments of underground and aerial cable plant damages.
- Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
- Professionally photograph and document the damaged scene to accurately portray and determine liability.
- Collaborate with the client’s locate company and exchange relevant damage information.
- Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
- Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
- Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
- Work with the client and contractors to obtain and write up job repair costs from the damage.
- Compile all case-related material and email it to the local handling office.
- Assist the Claims Recovery team with follow-up actions after damage site reviews.
- Develop and maintain monthly market reporting and lead client meetings to review updates.
- Maintain a working knowledge of the entire PRG claims process.
Requirements
- Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
- Must be willing and able to utilize a personal vehicle for work-related travel as required.
- Must possess strong written and verbal communication skills.
Qualifications
- Proficient in Microsoft Word and comfortable using public or shared computer systems.
- Strong analytical and logical reasoning skills.
- Familiarity with the cable industry and/or utility locating industry.
- Previous experience in the telephone industry, including equipment and job costing is highly desirable.
- Background in business operations with a strong attention to detail.
- Proven ability to multitask and effectively manage time in a dynamic environment.
- Claims background is also a plus.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
- Ability to walk and work on uneven terrain and in varying weather conditions.
- Ability to occasionally lift and carry up to 25 pounds.
- Ability to bend, stoop, or reach as necessary to perform essential job duties.
Pay
$50,000 - $54,000 based on experience, plus overtime for any hours worked over 40 hours per week.
Benefits
- National mileage reimbursement for vehicle use.
- Medical, dental, and vision coverage for employees and dependents.
- 401(k) retirement plan, with company match after 1 year.
- Short-term disability coverage after 1 year.
- Paid time off and holidays.
- Company-paid life insurance.
- Other supplemental insurances available.