Dairy Supervisor

Key Responsibilities

• Oversee daily dairy department activities including stocking, rotation, and merchandising
• Ensure all products meet freshness, quality, and dating standards
• Maintain proper temperature control and storage conditions
• Monitor inventory levels and assist with ordering to ensure in-stock conditions while minimizing shrink
• Execute planograms, displays, and promotional builds

Customer Service Excellence

• Provide exceptional customer service and product knowledge
• Aid customers with product selection and inquiries
• Resolve customer concerns promptly and professionally
• Support department sales through suggestive selling and strong product presentation

Team Leadership & Development

• Supervise, train, and support dairy associates
• Provide ongoing coaching and performance feedback
• Promote a positive, productive, and team-focused work environment
• Assist with scheduling to meet operational and labor needs

Sales & Inventory Management

• Support achievement of department sales, margin, and shrink targets
• Avoid inaccuracies in pricing, signage, and labeling
• Identify opportunities to improve sales, reduce waste, and increase efficiency

Food Safety & Compliance

• Ensure compliance with food safety standards and company policies
• Maintain proper handling and rotation practices (FIFO)
• Monitor and log temperatures for refrigerated products
• Keep department clean, organized, and audit-ready