Dairy Queen Assistant Manager

Key Responsibilities

• Supervise and manage all aspects of restaurant operations during assigned shifts.
• Maintain and enforce high standards for food quality, cleanliness, sanitation, and speed of service.
• Ensure adherence to all PRIDE systems and operational routines as part of daily operations.
• Aid in implementing and executing the restaurant's business plan as directed by the General Manager.
• Ensure guest service standards are consistently met or exceeded across all areas of the restaurant.
• Promptly and professionally resolve customer concerns, escalating major issues to the General Manager as appropriate.
• Recruit, train, and develop hourly employees by conducting orientations, providing ongoing coaching, and administering performance reviews.
• Foster a team culture that encourages accountability, respect, and excellence.
• Support the General Manager in building weekly team schedules to ensure adequate staffing for all shifts.
• Support cost control initiatives by monitoring and managing product and labor costs.
• Accurately complete inventory counts, place orders, and oversee cash handling procedures.
• Ensure promotional materials and limited-time offers are executed effectively at the point of sale and instore.
• Serve as the acting manager in the absence of the General Manager.
• Communicate all key operational or personnel issues—positive or negative—to the General Manager in a timely and professional manner.
• Collaborate with team leaders to support smooth shift transitions and consistent execution of restaurant objectives.

Additional Responsibilities

• Assist in driving restaurant profitability and sales through operational excellence and effective team leadership.
• Uphold all brand standards, company policies, and health and safety guidelines.
• Contribute to a work environment that promotes high employee morale, productivity, and efficiency.
• Perform additional duties as assigned by the General Manager.