Dairy/Frozen Assistant

USD $16.50/Hr.

About the role

The Dairy/Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department.

Responsibilities

• Provide world-class customer service as a number one priority.
• Exemplify integrity, responsibility, and excellence and adhere to all policies.
• Create inviting, full, and shoppable departments.
• Assist the department manager in ordering for the dairy and frozen departments and maintain accurate inventory levels.
• Manage margin, COGs, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
• Ensure all in-stock products and conditions meet company standards.
• Offer and follow up on special orders.
• Merchandise shelves, endcaps, and dynamic displays.
• Assist in managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Assist in training and monitoring department personnel, including assigning and following up on tasks.
• Conduct active and passive demos.
• Work with department managers to address performance issues within the department.
• Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
• Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Answer customer questions per company standards and policies, including the use of health-supportive statements and/or statements of nutritional support.
• Continually increase product knowledge.
• Use SAP and inventory management software, email, and other IS programs as needed.
• Work a schedule based on store needs, including evenings, weekends, and holidays.
• Work five days, 40 hours per week, and attend mandatory store meetings.
• Perform limited Manager on Duty responsibilities but will never be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities, all employees are expected to be “hands-on” and do whatever it takes to get the job done and make the company thrive.

Requirements

• High School diploma, GED, or equivalent preferred.
• 1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and stay focused on the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee employment or limit responsibilities. The job and description are subject to change with or without notice. Employees are required to accomplish any tasks assigned by their manager or other store support center managers, even if not listed here.

Benefits

• All Crew Members:
  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that increases with tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, scheduled pay increases
  • Advancement opportunities and career development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
• Full-Time Crew Members (30+ hours/week):
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company-paid short-term disability insurance)
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Life Insurance
  • Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary company match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with company match

Schedule

• Position requires working five days, 40 hours per week.
• Schedule includes evenings, weekends, and holidays.
• Attendance at mandatory store meetings is required.

Physical Capabilities and Environmental Demands

Physical Requirements

• Constantly lift or carry up to 10 lbs.
• Frequently lift or carry 11-20 lbs.
• Occasionally lift or carry 21-50 lbs.
• Occasionally lift or carry 51-100 lbs. with a team lift.
• Frequently push or pull up to 15 lbs.
• Occasionally push or pull 16-100 lbs.
• Occasionally use a computer for data entry and mouse.
• Constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Frequently reach above chest.
• Occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements

• Frequently work with sharp tools and equipment, dust, fumes, and congested worksites.
• Occasionally work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our crew is diverse in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission and are committed to nurturing an ecosystem of diversity and inclusion in which our crew can continue to thrive.