Dairy/Frozen Assistant

About the role

The Dairy/Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department.

Responsibilities

• Provide World Class Customer Service as a number one priority
• Exemplify integrity, responsibility, and excellence and adhere to all policies
• Create inviting, full and shoppable departments
• Assist the department manager in ordering for the dairy and frozen departments and maintaining accurate inventory levels
• Assist the department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing
• Ensure all in-stock products/conditions meet company standards
• Offer and follow up on special orders
• Merchandise shelves, endcaps and dynamic displays
• Assist in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
• Assist in training and monitoring of department personnel including assigning and following up on tasks
• Conduct active and passive demos
• Work with the department managers to address performance issues within the department
• Support store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
• Handle register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
• Maintain the safety and security of customers and employees
• Answer customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support
• Continually increase product knowledge
• Use SAP and inventory management software, emailing and utilizing other IS programs as needed
• Work a schedule based on store needs which includes evenings, weekends, holidays
• Position requires working five days, 40 hours per week and attending mandatory store meetings
• This position has limited Manager on Duty responsibilities but is never intended to be the overall Manager on Duty for the store

Qualifications

• High School diploma, GED or equivalent preferred
• 1 year of experience in grocery or retail environment preferred; natural foods background is a plus
• 1 year of experience supervising others preferred
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
• Ability to manage changing priorities and to stay focused with the task at hand
• Possess a sense of urgency in the completion of tasks
• Possess excellent customer service skills
• Highly organized with great attention to detail
• Ability to take direction and follow through
• Must be cashier trained and able to count currency
• Proficient in MS Word, Excel and Outlook

Benefits

• All Crew Members Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Full-Time Crew Members (30+ hours/week) Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Physical Capabilities and Environmental Demands

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11–20 lbs., and occasionally lift or carry 21–50 lbs.
• Must also have the ability to occasionally lift or carry 51–100 lbs. with a team lift
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16–100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift
• Must be able to frequently reach above chest
• Must be able to occasionally sit, squat, kneel, and climb as needed
• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress