DAIRY/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, and monitor all established quality‑assurance standards. Embrace the Customer 1st strategy, demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety, and promote trust and respect among associates.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering product questions throughout the store.
• Gain and maintain knowledge of department products and make suggestions to customers.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials and provide fresh products they have ordered.
• Recommend dairy items to ensure customers receive the products they want and need.
• Check product quality for freshness, review “sell by” dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Adhere to all food‑safety regulations and guidelines; maintain proper case and cooler temperatures and keep temperature logs.
• Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and reporting repair needs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.

Requirements

• Retail experience.
• Proficiency in a second language (speaking, reading, and/or writing).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, non‑confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.