DAIRY/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, and monitor all established quality‑assurance standards. Embrace the Customer‑first strategy and encourage associates to deliver excellent service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering product questions throughout the department and store.
• Gain and maintain knowledge of department products and respond to questions, making suggestions and offering product samples.
• Inform customers of dairy specials and provide fresh products they have ordered.
• Recommend dairy items to ensure customers receive the products they want and need.
• Check product quality, review “sell‑by” dates, and take appropriate action to ensure freshness.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Adhere to all food safety regulations and guidelines; maintain proper case and cooler temperatures and keep temperature logs.
• Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and reporting repair needs.
• Notify management of customer or employee accidents and report all safety risks, illegal activity, robbery, theft, or fraud.
• Work cooperatively in a high‑paced, sometimes stressful environment and manage conflict in a reasonable, non‑confrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Requirements

• Retail experience.
• Second language proficiency (speaking, reading, and/or writing) is preferred.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to work cooperatively in a high‑paced environment.
• Ability to manage conflict in a reasonable, non‑confrontational manner.
• Honesty and integrity regarding customer and business information.
• Willingness to follow directions and seek assistance when needed.
• Capability to provide support to minors, individuals with special needs, and older adults.
• Ability to perform essential job functions with or without reasonable accommodation.