D78 Store 444 Hermiston Assistant Store Director -

About the Role

Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Center Store Departments, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division Management.

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
• Plans, organizes, and directs day-to-day operations of the Center Store Departments, including dairy and frozen food sections.
• Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality, product rotation, cleanliness, sanitation, safety standards, and security requirements.
• Maintains in-stock conditions and ensures compliance with code date standards.
• Controls pricing by following established division pricing guidelines and ensuring compliance with coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink and supervises store inventory counts.
• Establishes Center Store Departments operating procedures as required for implementation of Company policies, Division directives, and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation and maintains orderly and in-stock conditions in back room, sales floor, and all grocery department areas.
• Supervises receiving, storing, stocking, pricing, and merchandising of all Center Store Departments products. May utilize hand trucks, pallet jacks, and the bailer.
• Properly accounts for merchandise received and handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report, actual versus projected sales, and labor.
• Prepares and displays appropriate product signage.
• Directs the work of all Center Store Department associates under the supervision of the Store Director.
• Schedules Center Store Department associates to ensure adequate coverage and service levels.
• Directs, motivates, trains, and participates in the hiring of all Center Store Departments personnel.
• Ensures associates are instructed in the proper performance of work duties and knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommends personnel actions such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale and resolves associate complaints where appropriate.
• Immediately reports any potential serious policy violations (e.g., working off the clock, harassment, food safety, discrimination) to the Store Director and assists in appropriate handling.
• Identifies and trains associates with high potential for advancement opportunities.
• Understands the store and Center Store Departments Profit and Loss statement and plans department promotions accordingly.
• Communicates sales goals, department performance, and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately and resolves customer complaints, reporting to the Store Director as needed.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Maintains accurate department records and performs all job duties with honesty and integrity in compliance with Company policies and procedures.
• Attends required training and sales meetings.

Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people.
• Knowledge of employment laws and workplace practices.
• Strong business and financial knowledge.
• Ability to identify needs, problems, and opportunities, and to make effective short and long-term plans to maximize sales and gross margins.
• Knowledge of every position in the store.
• Knowledge of basic math, accounting, and computer software.
• Knowledge of and compliance with state and federal regulations.
• Extensive working knowledge of profit and loss statements.
• Familiarity with emergency plans in the event of a natural disaster, serious accident, or uncommon events.

Skills and Physical Requirements

• Must stand and walk for long periods of time.
• Must occasionally reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
• Must occasionally push and pull fully loaded hand trucks and pallet jacks.
• Must be able to cover for various positions throughout the store as required.
• Mental alertness is required to ensure safe, accurate completion of work activities and to perform repetitious work accurately.
• May utilize cleaning supplies and safety cutters.
• Occasional travel, including overnight travel, may be required.
• May be required to work nights, weekends, and holidays. Scheduled hours will vary.
• Regular attendance is required.
• Complies with and ensures compliance with Company grooming standards and dress code.

Work Environment

• May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit while handling products in freezers, coolers, and display cases, and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases, and fryers.
• Working conditions consist of a temperature-controlled store environment with occasional exposure to outdoor environments with varying temperatures.
• Safety-sensitive position: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.