D365 Platform Engineer

About the role

The ideal candidate will own release coordination, ALM pipeline maintenance, solution quality assurance, and platform operations across our Dynamics 365 CRM environments — ensuring reliable deployments, platform health, and compliance. This role is focused specifically on the CRM technology platform and works closely with developers, business analysts, and cross-functional stakeholders to keep delivery running smoothly in support of business objectives.

Key Responsibilities

• Own and maintain Azure DevOps ALM pipelines for managed solution deployment — editing pipeline configurations, managing connections, and ensuring alignment with current environment standards

• Manage Power Platform connection references and service connections across environments, keeping them current and functional

• Care for and execute solution releases across Dynamics 365 CRM environments — managing deployment sequencing, validation, and go/no-go communication with development and business teams

• Enforce branching standards and release governance practices across the D365 development workflow

• Manage the solutions archive structure and versioning discipline across deployment targets

• Run solutions through quality validation tooling prior to deployment, evaluating results against established pass/fail thresholds

• Document validation findings and create remediation tickets for the development team when solutions do not meet quality requirements

• Maintain and evolve solution QA standards in coordination with the Principal Developer and Director Platform Administration & Technical Support

• Administer Power Platform environments, maintaining solution layer health and overall environment integrity

• Provide technical support for Power Platform and Dynamics 365 CRM platform issues across environments

• Diagnose and troubleshoot CRM application and platform issues, escalating to developers where appropriate

• Maintain documentation for system configurations, processes, and policies

• Own the proactive monitoring of CRM platform health — tracking API volumes, throttling signals, service health indicators, and performance trends across environments

• Escalate emerging platform issues to the Director before they impact operations or become active incidents

• Contribute to building and maturing the team's platform observability capability, including alert configuration and monitoring coverage

• Maintain awareness of high-traffic business windows and adjust monitoring focus accordingly

• Compliance & Audit Support platform audit and compliance requirements, including monitoring data access activity and investigating audit log events within the CRM environment

• Support platform compliance tooling and escalate security concerns in coordination with developers and the Director

• Collaboration & Project Involvement work closely with developers and business analysts to understand requirements and contribute to technical solutions

• Collaborate with stakeholders to identify and resolve platform issues and enhance functionality

• Participate in project planning and execution, contributing platform expertise to improve project outcomes

• Aid in gathering and analysis of business requirements for new projects or enhancements

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience

• Experience: 4+ years supporting and administering Dynamics 365 CRM and Power Platform across multiple environments in an enterprise setting; or equivalent demonstrated experience

• Hands-on experience with Power Automate, Power Apps, and Power Platform environment administration

• Demonstrated hands-on ownership of Azure DevOps ALM pipelines for managed solution deployment — including editing configurations, managing connection references, and maintaining pipeline health across multiple D365 environments

• Proven experience coordinating and executing solution releases across multiple Dynamics 365 environments, including deployment sequencing, validation, and go/no-go decision communication

• Experience running solution quality validation and automated code analysis — including interpreting results, applying pass/fail thresholds, and driving remediation with development teams

• Working knowledge of Dataverse security model, environment administration, audit logging, and API service protection limits

• Experience proactively monitoring CRM platform health — identifying API volume trends, throttling signals, and performance degradation, and escalating findings before they become incidents

• Experience participating in or supporting structured incident response processes, including triage, documentation, and post-incident review

• Powershell or equivalent scripting for CRM administration, automation, and diagnostic tasks

• Strong written and verbal communication skills; able to work cross-functionally with developers, business analysts, and leadership stakeholders

Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900), Power Platform Developer (PL-400), or Azure Administrator (AZ-104)

• Familiarity with Microsoft Purview, audit log tooling, or Microsoft 365 compliance frameworks

• Experience working in Agile/Scrum delivery environments using project management tools such as Jira or Azure Boards

• Knowledge of security best practices for Dynamics 365 and Power Platform environments

• Financial services or insurance industry experience a plus; not required