D365 CRM or Copilot/AI Technical Lead - Manager

About the role

As part of the Business Application Consulting team, you will lead the design and implementation of innovative Microsoft Dynamics 365 solutions that drive client success. As a Manager, you will supervise and develop teams, mentor junior staff, and secure the delivery of exceptional work that meets client expectations while fostering meaningful client relationships.

Responsibilities

• Lead the design and execution of Microsoft Dynamics 365 solutions
• Supervise and mentor team members to enhance their skills
• Deliver exceptional quality work that aligns with client needs
• Cultivate and maintain sturdy relationships with clients
• Oversee project timelines and manage client expectations
• Analyze complex requirements and develop creative solutions
• Foster a collaborative team environment that encourages growth
• Implement practices to improve service delivery and productivity

Requirements

• Bachelor's Degree
• At least 8 years of experience
• Microsoft Dynamics 365 CRM certification

Qualifications

• CRM: D365 Sales, Marketing, Service Dynamics CRM preferred
• Demonstrating in-depth knowledge of Microsoft D365 CE
• Leading technical design sessions and documenting solutions
• Translating business requirements into well-architected solutions
• Managing data migrations and integration solutions
• Customizing and implementing Microsoft Dynamics 365
• Developing and utilizing Microsoft Power Platform solutions
• Possessing experience working with Microsoft FastTrack team

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
• Develop skills outside your comfort zone, and encourage others to do the same
• Effectively mentor others
• Use the review of work as an opportunity to deepen the expertise of team members
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements