D28 Grocery Manager

Key Responsibilities & Accountabilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes the Company’s philosophy of personalized service.
• Performs ordering, receiving, storing, pricing, stocking and merchandising duties.
• Affords assistance in planning, organizing and directing day-to-day operations of the grocery department and front end functions, including recommendations regarding regular and seasonal merchandise requirements and special sales needs.
• Affords assistance in implementing Company and Division merchandising policies and/or Store Director instructions.
• May act as backup cashier.
• Engages in suggestive selling and other sales techniques.
• Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes and the issuance and pick up of money from checkstands.
• Prepares “to do list” for night stockers, closes out discontinued items and implements price changing procedures.
• Controls shrink. Prevents the sale of out of code products.
• Opens and closes the store.
• Ensures compliance with Company sanitation, safety, security and other policies.
• Recommends corrective action as needed.
• Implements emergency procedures in the event of equipment and computer software malfunctions.

Skills And Physical Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage and develop people, and the ability to maintain composure in dealing with customers, vendors and co-workers.
• Ability to be a team player. Ability to supervise employees assigned.
• Knowledge of employment laws and workplace practices policies is required. Requires knowledge and compliance with state and federal regulations.
• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc.
• Interacts effectively with all levels of personnel, customers, vendors and the public. Analytical ability to handle administrative details such as planning, reporting, meeting operation objectives, scheduling, supervising and making hiring and disciplinary action recommendations. Ability to judge and react to business activity.
• Knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, product location and perishability. Ability to deal with vendors, customers, the public and government agencies. Ability to work at different times of the day, weekends and holidays and with little or no supervision.
• Must have knowledge of product variety, product location and perishability. Ability to deal with vendors, customers, the public and government agencies. Ability to work at different times of the day, weekends and holidays and with little or no supervision.
• Knowledge and ability to implement emergency procedures in the event of a disaster or equipment or computer software malfunctions.
• Ability to stand and walk for long periods of time. Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs. May climb ladders. Ability to properly stack, operate fully loaded hand trucks, six-wheel carts and pallet jacks. Manual dexterity and good eye-hand coordination. Mental alertness to ensure safe and accurate completion of work activities. May utilize cleaning supplies and chemicals and safety cutters.
• Complies with all Company policies including attendance, grooming standards and dress codes.

Pay & Benefits

• The pay range is $32.50 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.