d'Lite General Manager

Location: Scottsdale, AZ | Employment Type: Full-Time

About the role

The General Manager [GM], is the leader of the individual restaurant management team. The GM is responsible for overseeing the operational and financial performance of the restaurant and ensuring core values are carried out through execution. The GM is expected to plan, schedule, oversee, and participate in the operations of the restaurant. The GM is to be the role model for the company culture, and always exhibit the highest standards in food production and in overall guest experience, by delivering the best food and beverages, in the cleanest, most friendly and safest dining environment. The GM reports directly to the assigned District Manager [DM] and at times, the Leadership Team [LT]. The GM is accountable for executing the policies, procedures and direction provided by the DM and the LT. As the store leader, the GM must be able to perform ALL restaurant tasks as needed and ensure proper execution of company standards, policies and procedures including monitoring and maintaining the overall guest experience, and the safety and security of team members and company assets. The GM is required to successfully complete and meet the requirements of the General Manager Training Certification. The GM must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

Responsibilities

• Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
• Continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly. Demand perfection!
• Performs work of other team members as needed, leading by example and following standards strictly
• Constantly conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy
• Maintains optimal staffing levels in the restaurant by performing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team
• Conduct and/or delegate team member training
• Manage the overall scheduling and