CYYAD Provider Support Program Manager PPM III

Summary The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Children, Youth, and Young Adult Division (CYYAD), within DCHS, envisions a King County in which all young people have equitable opportunities to be happy, healthy, safe, and thriving members of their communities. CYYAD manages investment strategies that build the life, academic, and employment skills for young people to reach their full potential. The division also delivers re-engagement, education, and employment programs for youth and young adults ages 16-24 years and is partnering with King County agencies and community organizations to transform the County’s juvenile legal system through community-based diversion. Key Programs/Initiatives Include Best Starts for Kids Sustain the Gain Investment Strategies (Ages 5 to 24) Best Starts for Kids Technical Assistance and Capacity Building Child Care Subsidies and Wage Boost Pilot Puget Sound Taxpayer Accountability Account’s K-12 and post-secondary investment strategiesEmployment, Education and Training Services The Provider Support Coordinator will partner with program managers who oversee the Division’s contracts with community-based organizations serving individuals and families in King County. This position will support program managers throughout phases of procurement, contract management, and program monitoring activities. The Program Support Coordinator will work collaboratively with program managers to ensure adherence to DCHS contracting policies and procedures and help ensure contracted providers are supported to comply with all terms and conditions outlined within each contract. This position will support all program managers and contracts in the CYYA division, including those funded by Best Starts for Kids (BSK). Best Starts for Kids is King County's initiative to improve the health and well-being of residents by investing in promotion, prevention, and early intervention for children, youth, families, and communities. This work is relational, transparent, and equitable in accordance with Best Starts for Kids and CYYAD values. Our Division is seeking team members who are committed to promoting racial, social and economic equity for all people in King County. The Provider Support Coordinator will use an equity and social justice approach throughout the contracting processes. The Provider Support Coordinator will report to the Operations and Contracts Manager. WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around November 16, 2026. APPLICATION PROCESS If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. This selection process may also be used to create a pool of candidates for current and future career service, term-limited-temporary, and special duty opportunities. The pool will be active for 6 months. WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act, and is not eligible for overtime. This position is represented by PROTEC17. Typical hours are Monday - Friday 8am - 5pm, , requiring a mix of telework and periodic onsite work with possible in-person meetings throughout the County. This position is represented by PROTEC17. MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency. Teleworking Requirement The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings in Seattle, Tukwila, Northgate, and other locations around the county as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. RECRUITER: Alan Wedge, alwedge@kingcounty.gov Job Duties Embed equity, centering equity, racial, and social justice throughout contracting and monitoring processes.Lead the establishment and implementation of a provider readiness and capacity building pilot assessment to identify CYYAD provider support needs and coordinate with Technical Assistance and Capacity Building plans for each agency.Serve as the Division technical expert on contract insurance requirements and lead the collection and documentation of annual insurance renewals for all contractors.Coordinate Division feedback for process improvements on DCHS’ contract management system.Build strengths-based, collaborative relationships with CYYAD program managers and contracted community partners focused on continuous quality improvement.Bring provider readiness lens to contract procurement, management, and monitoring activities, in alignment with department and division policies and procedures, as well as Best Starts for Kids values.Partner and collaborate with internal teams, including but not limited to DCHS’ centralized Contracts & Procurement Unit, the Agiloft Team, Performance Measurement and Evaluation, CYYAD Fiscal, DCHS Fiscal Compliance, Centralized Provider Supports, and division team members in all procurement, contract development, and contract monitoring processes. Track the status and completion of program monitoring site visits and support program managers in adhering to appropriate protocols and timelines.Track the status and completion of all Correction Action Plans and escalated compliance concerns for the Division, providing regular updates via internal tracking systems.Support meeting DCHS continuous quality improvement deliverables. Gather feedback and identify opportunities to improve provider readiness, organizational capacity, and equitable access to County resources.Develop recommendations that improve provider experience and strengthen County-provider partnerships.Perform other duties as assigned. Experience, Qualifications, Knowledge, Skills Demonstrated knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, and policy and systems-based inequities on communities and populations. At least 4 years of progressively responsible experience in one or more of the following:Human services administrationCapacity buildingProvider supportOrganizational developmentProgram managementContract administrationGrantmakingAt least two years of contract management experience.Demonstrated understanding of the organizational policies, procedures, and internal systems needed to effectively manage public funds.Demonstrated knowledge of compliance and continuous quality improvement strategies in a human service setting. Demonstrated experience in gathering, maintaining, and analyzing data for reporting and continuous quality improvement. Ability to track a number of tasks simultaneously and to organize and prioritize quickly in response to changing needs. Skills and abilities working collaboratively with all community members including families, culturally specific and community-based groups, service providers, and co-workers. Ability to identify intersecting issues, challenges, and opportunities for collaboration across internal and external partners, including strategies to promote equity. Ability to build trusted relationships across diverse stakeholder groups.Skill in communicating complex information to diverse audiences for understanding and decision-making.Strong project management skills.Excellent written and verbal communication.Proficiency in the use of Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. Valid Washington State Driver’s License or ability to travel throughout the County in a timely manner. Desired Experience, Qualifications, Knowledge, Skills Experience managing capacity building initiatives.Experience implementing equity-centered community engagement strategies.Experience tracking detailed deliverables and reporting up to executive teams.Experience presenting recommendations to executive leadership.Two years of professional experience in compliance/quality assurance/contract monitoring at the provider, state, or local government level. Experience with government procurement processes and requirements.Experience with equity-focused contracting and provider support efforts.Advanced knowledge of nonprofit and/or human service insurance requirements.Experience using Agiloft, King County’s contract management system, preferred. Supplemental Information Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Application Process If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Alan Wedge at alwedge@kingcounty.gov King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Benefits King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. 01 Are you applying to this position as an eligible Priority Placement Program Participant who is a current or previous King County Employee impacted by layoff? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position? Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.No. 02 If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff 03 Please describe your specific experience with contract management, contract monitoring, or other relevant project coordination in a social service field, especially experience supporting an environment of continuous quality improvement. Please include organization name(s) and date(s). 04 Provide an example of how you have balanced equity, racial, and social justice principles with contract compliance. Please include organization name(s) and date(s). Required Question