Cycling Specialist - Bloomington Cycle & Fitness - Bloomington, IL

Job Summary

A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

What You’ll Do

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meet and make a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspire the rider to buy, celebrate the purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process
• Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Absorb and implement company literature/resources and available training to stay current on product features
• Use proper lifting skills to assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• Ensure general cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Absorb and implement company literature/resources and available training to stay current on product features

What You Need

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Able to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

What You Get

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Compensation: $19.50-$22/hr

Additional Information

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