Cybersecurity Technology Operations Engineer

About the role

The Cyber Security Technology Operations Engineer supports the stability, reliability, and security of enterprise cybersecurity platforms and services. This role focuses on Core Operations: running, monitoring, executing, and recovering production services through real-time monitoring, structured runbook execution, incident and request workflows, health checks, validation procedures, and clear documentation.

Responsibilities

• Daily Operational Support: Support production cybersecurity platforms and services through incident response, request fulfillment, change execution, health checks, recovery actions, failover support, and standard operational tasks.
• Queue and Communication Management: Triage emails, alerts, ServiceNow incidents, requests, Jira items, request queues, and operational communications to support timely ownership, action, and escalation.
• Monitoring and Observability: Monitor systems, applications, platforms, services, and batch jobs for availability, performance, latency, traffic, errors, saturation, certificate validity, job completion, job failure, and other service health indicators.
• Runbook Execution and Service Validation: Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, O/S patch validations, platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks.
• ITSM and Request Support: Support incident, problem, change, request, request queue, service account, and escalation processes by documenting actions, outcomes, ownership, and follow-up commitments.
• Improve monitoring coverage, alert quality, service health visibility, synthetic monitoring, and operational metrics using SRE-aligned practices.
• Strengthen runbooks, SOPs, recovery procedures, disaster recovery guidance, and repeatable support processes.
• Identify recurring issues, monitoring gaps, failed recoveries, job failures, and process inefficiencies, then lead permanent fixes or automation improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related field, or equivalent education, related experience, and/or military experience.
• 2+ years of experience in enterprise-level support, cybersecurity operations, system administration, SaaS platforms, cloud environments, infrastructure operations, platform monitoring, O/S patching, batch/job monitoring, or production support.
• Experience with ITSM tools and workflows, including incident, problem, change, request, request queue, escalation, and service validation management.
• Strong troubleshooting and analytical skills, including the ability to assess alerts, gather evidence, identify impact, execute standard recovery steps, validate completion, and escalate appropriately.
• Strong written and verbal communication skills, including the ability to document technical findings, risks, decisions, actions, outcomes, and follow-up items clearly.

Qualifications

• Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation.
• Familiarity with tools such as ServiceNow, Jira, Moogsoft, Splunk, Dynatrace, ThousandEyes, CloudWatch, Grafana, Tanium, scheduler tools, or similar platforms.
• Working knowledge of Windows Server, Active Directory, DNS, Linux/Unix concepts, web services, cloud or hybrid infrastructure, networking, TLS/SSL certificates, certificate management, API troubleshooting, batch scheduling, and job dependencies.
• Familiarity with automation, scripting, synthetic script development, or automated validation concepts using tools such as PowerShell, Python, Bash, Terraform, Ansible, CI/CD pipelines, or automated recovery workflows.
• Preferred exposure to Public Key Infrastructure, certificate lifecycle management, key management systems, identity platforms, endpoint security, vulnerability management, disaster recovery procedures, failover support, or related cybersecurity technologies.

Skills

• Strong understanding of cybersecurity principles and best practices.
• Proficiency in relevant software tools and platforms.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making skills.

Benefits

At Fiserv, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Health insurance options
• Paid time off
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

$109,000.00 - $182,400.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Application Instructions

To apply, complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).