Cybersecurity Service Catalog & Governance Specialist

Overview

The Cybersecurity Service Catalog & Governance Specialist position will maintain the Cybersecurity Services catalog, provide leadership updates, work with teams to ensure up-to-date and accurate information, serve as a liaison to the Services & Transformation Services team, assist with benchmarking and program management activities, and work across the entire Cybersecurity function.

Responsibilities

• Ensure efficacy of capabilities and services of the Cybersecurity organization through supporting the delivery of services delivery model, annual program benchmarking, internal capability assessment, and formulation and delivery of formal strategic plans and roadmap to evolve cybersecurity services
• Support the development, maintenance, and sustainment of the Cybersecurity service catalog and process repository
• Conduct regular assessments and audits of services, identifying areas for improvement and driving corrective actions
• Analyze customer feedback and trends to identify underlying opportunities and develop strategies to address them
• Foster a culture of service excellence throughout the organization, promoting a customer-centric, value-driven processes mindset and a proactive approach to problem-solving
• Assist in collection for Cybersecurity benchmarking activities with internal and external assessments
• Develop and maintain a library of benchmarking assets to help develop processes to reuse quickly and document what's been put together in the past
• Support the Risk Performance Management team in work-in-take and development of requirements
• Manage and track Cybersecurity Travel and Expense financial forecasts
• Aid in the development of metrics including SLA’s and KPI’s for all Cybersecurity services

Qualifications

• Bachelor's degree in CyberSecurity, Computer Information Systems, Computer Science, or other STEM equivalent required, or equivalent experience
• Excellent communication skills to effectively build trust and interact with all levels of Cybersecurity organization
• Analytical mindset with the ability to collect, analyze, and interpret data to drive decision-making and process improvement
• Organized and detail-oriented
• Ability to manage multiple priorities and work across multiple organizations, sectors, and teams
• Self-starter who demonstrates leadership skills and takes initiative
• Understanding of the implications for doing business in a complex global environment
• Strong project management skills with the ability to react to high-pressure and dynamic changing environments
• Excellent oral and written communication skills with the ability to communicate complex and technical issues to diverse audiences including executive management and leaders outside of the information technology organization