Cybersecurity Operations Manager

Responsibilities

• Act as the primary in-house liaison to the MSSP Security Operations Center (SOC), managing real-time incident triage, escalations, and post-incident reviews.
• Own and maintain regional or enterprise-wide incident response plans, procedures, and runbooks in alignment with the organization’s risk profile and operating model.
• Review and approve alert tuning, detection logic, and SOC playbooks to reduce noise and improve fidelity of detections.
• Provide MSSP with critical business context on assets, data flows, application owners, and operational dependencies to improve response accuracy.
• Conduct regular operational reviews of SOC performance, incident metrics, and MSSP adherence to SLAs and KPIs.
• Collaborate with security architects, GRC analysts, and infrastructure teams to ensure controls are accurately represented in detection coverage.
• Refined and prioritize detection and response use cases in alignment with the evolving threat landscape and internal security maturity.
• Coordinate response across business and technical teams during high-severity incidents, including legal, HR, communications, and IT functions.
• Facilitate lessons learned sessions and postmortems, ensuring control gaps and response weaknesses are documented and remediated.
• Drive continuous improvements in log source coverage, asset visibility, and telemetry quality across IT, OT, and cloud environments.

Qualifications

• Bachelor’s degree in information security, computer science, or related technical field.
• Master’s degree or cybersecurity leadership coursework preferred.
• 5-7+ years of experience in security operations, with at least 2 years in an MSSP coordination, SOC lead, or incident response leadership role.
• Strong technical knowledge of SIEM, SOAR, EDR, NDR, and cloud-native security tools, with an emphasis on tuning and detection engineering.
• Deep understanding of incident response lifecycle, threat actor behaviors (MITRE ATT&CK), and adversary simulation frameworks.
• Experience maintaining and testing incident response plans, tabletop exercises, and post-incident improvement cycles.
• Familiarity with business operations, critical systems, and application landscapes in manufacturing or industrial environments.
• Ability to influence MSSP teams, manage priorities across internal stakeholders, and translate technical risk into business impact.
• Strong communication skills with the ability to brief executive audiences and coordinate multi-stakeholder responses during high-pressure scenarios.

Benefits & Perks

Great Medical/Dental Benefits
Company-Matched 401K Retirement Savings
Annual Bonus Program
Education Assistance
Rolled-Up Benefits
Relaxed Dress Code
Leadership & Mentorship Programs
High5 Reward Recognition Program
Onsite Happy Hours