Cybersecurity Analyst (Local to Minnesota - Onsite)

Responsibilities

• Review, investigate, and respond to alerts across cybersecurity platforms including antimalware, web security, Endpoint Detection and Response, Data Loss Prevention, Application Control, Device Control, Device Encryption, Network Security Monitoring, Mobile Device Management, email protection, security awareness training platforms, and other cybersecurity and monitoring solutions
• Triage security alerts and determine whether activity should be escalated or declared as an incident
• Perform initial investigation of suspicious activity across customer environments
• Support containment and eradication actions during security incidents
• Coincide with Cybersecurity Engineers and internal stakeholders on escalated issues
• Characterize and analyze system logs, network traffic, event logs, and alert data to identify anomalous behavior or potential threats
• Document investigation steps, incident actions, and customer-impacting findings in the appropriate systems
• Support the creation of after-action reports and incident reports
• Review customer reporting packages and assist in compiling recurring security reporting
• Participate in periodic customer reporting reviews and help answer questions related to monitored security activity
• Work with third-party security service partners to resolve service issues, complete investigations, and ensure continued monitoring coverage
• Support tuning of security rules, signatures, alerts, allow/block lists, and other cyber defense configurations
• Maintain professional communication with customers, vendors, colleagues, and management
• Document work processes as required

Requirements

• Minimum of 3 years of paid experience in cybersecurity, security operations, managed security services, IT security support, or a similar role with significant overlap
• Experience triaging alerts and investigating security events
• Familiarity with endpoint security, email security, web security, EDR/MDR/XDR, vulnerability management, DLP, MDM, or similar tools
• Strong written and verbal communication skills
• High attention to detail
• Highly responsive and dependable
• Resourceful problem-solver with the ability to research unfamiliar tools or issues
• Professional appearance, demeanor, and customer-service mindset
• Team-oriented attitude and willingness to receive constructive coaching
• Ability to follow company policies, procedures, work practices, attendance standards, and documentation expectations