Cyber Threat Mgmt - Sr Professional II

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About Your Role

As a member of Fiserv’s Cybersecurity Incident Response Team (CSIRT), you will support investigation and response activities for cybersecurity events across the global enterprise environment. You will focus on the preliminary identification, triage, and analysis of potential cyber security incidents and review suspicious emails, analyze logs, investigate network traffic and endpoint activity, and escalate confirmed incidents to Tier 2 incident handlers. This position requires working a shift that includes holidays, nights, and weekends.

Responsibilities

• Monitor and triage security alerts and events generated by enterprise security tools, escalating validated or high-risk activity in accordance with established playbooks and service level targets.
• Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources.
• Analyze and investigate data in the SIEM/SOAR that originated from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms to determine severity, impact, and required response actions.
• Document investigations, findings, actions taken, and escalation details in the case management system with clear, complete, and timely notes.
• Follow shift handoff procedures and communicate open issues, emerging threats, and significant events to team members and incident handlers.
• Contribute to continuous improvement by identifying recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency.
• Work a shift schedule supporting a 24x7x365 (follow-the-sun model) basis, including holidays, nights, and weekends.

Requirements

• 1-2 years experience in cybersecurity operations, incident response, security monitoring, IT operations, networking, or a related enterprise technology environment.
• Ability to support a 24x7x365 operating model, including day, evening, weekend, or holiday shifts as assigned.
• Foundational knowledge of network protocols, operating systems, enterprise architecture, and common log sources used in security investigations.
• Basic understanding of incident response processes, alert triage, threat indicators, and cyber security attack techniques.
• Ability to prioritize work, follow documented procedures, and make sound decisions in a fast-paced operational environment.
• Self-motivated, detail-oriented, and able to collaborate effectively as part of a cross-functional team in a fast-paced, high-impact operational environment.
• Strong critical thinking skills, puzzle-solving ability, and an investigative mindset to analyze complex activity, connect related indicators, and identify potential security incidents.
• Bachelor’s degree in cyber security, information technology, computer science, or a related field preferred; equivalent practical experience may be considered.

Skills

• Industry certifications such as CompTIA Security+, CySA+, CEH, GCIH, or similar foundational cyber security certifications.
• Experience with scripting or programming languages to support automation, analysis, or incident response activities.
• Direct experience with security technologies such as SIEM/SOAR, EDR, IDS/IPS, email security, firewalls, proxy tools, or case management platforms.

How You’ll Work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration essential for this position to support onboarding and productivity.

Travel

Approximately 10% travel off-site or to other office locations is expected.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas or requiring sponsorship will not be considered.

Pay

Salary Range: $97,500.00 - $164,400.00 (applies to employees in New Jersey and New York; ranges for other states may differ). This position is not eligible for an annual incentive opportunity or commissions.