Cyber Technician (Server Administrator)

Responsibilities

• Respond to AESMP/ITSM trouble tickets and service requests related to server administration, desktop/laptop support, and cybersecurity issues.
• Perform system updates, software installations, STIG compliance, and vulnerability patching on Windows systems and servers.
• Provide touch labor and remote support for end-user devices (desktops, laptops, printers, storage devices) across NIPR/SIPR networks.
• Track, assign, and resolve ITSM work orders; document all materials, time, and system changes within ticketing tools.
• Assist in diagnosing and resolving cyber-related incidents and coordinate with network and application teams as needed.
• Review, draft, and update SOPs, Technical Training Plans (TTPs), and RMF artifacts for submission to the Government for approval.
• Establish repeatable technical procedures to resolve recurring issues and improve security compliance posture.
• Provide guidance to NEC staff, IMOs, and end-users regarding cybersecurity policies and best practices.
• Support system design, planning, and installation for new or existing systems while ensuring proper documentation.
• Recommend system modifications to reduce user problems or mitigate cyber vulnerabilities.
• Prepare daily or weekly progress reports and update ITSM records accordingly.

Qualifications

• Education and Certifications:
• High school diploma required.
• IAT Level II certification (e.g., Security+ CE, CCNA Security, CySA+, etc.)
• Knowledge and Experience:
• 3+ years of experience in cybersecurity, systems administration, or network security support
• Proficiency with DoD STIGs, RMF artifacts, and AESMP/ITSM ticketing systems
• Knowledge of NIPR/SIPR systems, remote support tools, and endpoint protection solutions
• Strong analytical, documentation, and communication skills
• Windows client and server administration experience
• Desired Qualifications:
• Experience supporting NECs or Army network environments
• Familiarity with ICAN systems, DoD vulnerability management tools (e.g., ACAS, HBSS), and compliance scanning
• Exposure to virtualized environments, Group Policy, and patch deployment tools
• Understanding of enterprise Active Directory structure and permissions management