Cyber ServiceNow Secops/SIR Engagement Manager

Cyber Strategy & Transformation ServiceNow Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Work You'll Do Drive strategic direction of initial workshops Phase 0 planning workshops & subsequent Phase 1 requirements gathering / implementation planning workshops, working directly with your team to collate appropriate materials and agendaLead end-to-end delivery of multi-workstream SIR programs, including scoping, schedule, budget, risks, assumptions, issues, dependencies, and quality managementStand up delivery governance and operating rhythms; drive backlog, sprint, and release planning across SIR, Major Security Incident Management, Data Loss Prevention, Threat Intelligence Security Center (TISC), and related SecOps workstreams in partnership with architects and product ownersLeverage a team of Business Process Consultant, Solution Architects, and Technical Consultants to effectively synthesize requirements, drive epic and user story creation and begin execution of development workAct a liaison for both the project team and the project teams, facilitating touchpoints where needed to generate design decisions, remove blockers, and maintaining velocity of executionManage stakeholder engagement and executive communications with CISOs and SOC and incident response leaders; facilitate decisions, change control, and status reporting with clear KPIs, value realization, and adoption metricsGuide executive and program stakeholders through the transition from current-state processes and tools to ServiceNow-aligned architecture, including migration approach, out-of-the-box versus customization decisions, sequencing, and change impact, in partnership with architectsLead executive stakeholder engagement with CISOs and SOC/IR leaders, guiding the transition to ServiceNow-aligned architecture and reporting on KPIs, value realization, and adoptionEngage directly with both internal and client facing PMO teams, clearly delineating responsibilities, aligning status reporting cadence and messaging of Risk, Actions, Issues and Dependencies to wider stakeholdersLead implementation planning, including cutover from legacy case management or SOAR tools, training direction and User Acceptance Testing preparationOrchestrate cross-functional teams and vendors across onshore and offshore models both internally and externally; align resources and mitigate delivery risks, blockers, and interdependenciesLead, staff, and develop Consultants and Senior Consultants; set the quality bar and coach for growthOversee pre-sales through delivery handoff, including scoping, estimates, staffing plans, delivery approach, and transition-to-operations readiness A Successful Candidate Would Possess These Skills Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to others The Team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite. We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management. We are a growing team and are looking for our next generation of leaders to steer the direction of practice. Qualifications Required Bachelor's degree in Computer Science, Cybersecurity, Information Security, Engineering, Information Technology, or Business AdministrationServiceNow Certified System Administrator (CSA)6+ years managing or acting as a business process consultant on ServiceNow programs or projects in a client-facing consulting or professional services role6+ years leading or acting as a business process consultant in a multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management4+ years managing program financials, executive reporting, stakeholder management, and change control3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnelExperience guiding client leadership through migration from legacy tools and processes to ServiceNow-aligned architecture and best practices2+ full lifecycle ServiceNow SIR implementations delivered from initiation through go-live and transition to operationsAbility to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve Compensation And Additional Information #CyberServiceNow For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.