Cyber ServiceNow Developer Associate - Summer 2027

About the role

We are seeking a ServiceNow Developer Associate to join our dynamic team. This role plays a crucial part in delivering best-in-class solutions using the ServiceNow platform.

Responsibilities

• Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc.
• Avoid performing unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Focus on learning core ServiceNow development skills and platform fundamentals.

Requirements

• Familiar with ServiceNow and the capabilities of the ServiceNow platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.

Qualifications

• B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience.
• Prior experience working in a fast-paced environment focused on client delivery.
• Optional certifications: ITIL Foundation v4, ServiceNow Certified System Administrator (CSA).

Benefits

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.