Cyber ServiceNow - Consultant

Recruiting for this role ends on 12/31/2026. Limited immigration sponsorship may be available.

About the role

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Responsibilities

• Support requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
• Contribute to the functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
• Support documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
• Produce project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
• Collaborate with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business
• 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
• 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
• 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Architecture Excellence (ArchX)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM)
• Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting