Cyber SDC- WAF & Internet Ingress & Edge- Manager
Location: Dallas (remote eligible anywhere in country) • Posted: Aug 13, 2026
About the role
Business-critical applications depend on integrated application protection and application delivery services. Web Application Firewall, bot and DDoS protection, content delivery, load balancing, traffic management, DNS integration, certificate services, and cloud ingress platforms must operate as a coordinated service to maintain security, availability, performance, and user experience. The WAF & Internet Ingress and Edge Manager leads the teams responsible for these capabilities. The role provides service ownership, operational governance, resource leadership, stakeholder coordination, escalation management, lifecycle planning, and continuous improvement across WAF and ingress platforms.
We are seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, operational resilience, team effectiveness, customer engagement, risk management, application onboarding governance, incident escalation, platform lifecycle management, automation adoption, and cross-team execution. The manager works across application, cloud, networking, firewall, security, vendor, and operations teams to maintain secure, reliable, and supportable services.
Responsibilities
- Service Leadership and Ownership
- People and Resource Management
- Operational Governance and Service Performance
- Incident, Escalation, and Resilience Management
- Platform Lifecycle and Continuous Improvement
- Application Onboarding and Cross-Team Coordination
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred
- 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines
- 3+ years of experience leading technical teams, service delivery, operations, or platform management
- Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices
- Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code
- Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills
Skills
- Service Leadership
- Team and capacity management
- Stakeholder and vendor leadership
- Cross-tower coordination
- Coaching and succession planning
- Decision-making under pressure
- WAF & Edge Platforms
- WAF, CDN, bot and DDoS services
- AWS ALB/NLB, AVI, Azure ingress
- DNS, certificates, routing and traffic
- Terraform and configuration automation
- Monitoring and configuration drift
- Operations & Governance
- SLA/KPI and service review ownership
- Incident command and escalation
- Change, problem, and risk management
- Lifecycle and roadmap governance
- Standard work and continuous improvement