Cyber Management Analyst (TS/SCI)

Role Overview

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Role Responsibilities

• Deliver High-Quality Services
• Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements.
• Evaluate customer feedback to establish programs and policies for maintaining consistent service performance.
• Manage Contract/Account Performance
• Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM.
• Oversee Team Performance
• Supervise employee and subcontractor work, removing any obstacles that may hinder the team's ability to deliver services successfully.
• Implement Service Performance Programs
• Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients.

Preferred Education and Experience

• Bachelor's Degree Required
• Exposure to Consulting Engagement: Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery.
• Understanding of Service Performance: Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback.
• Contract/Account Management: Exposure to managing contract/account financial performance to drive profitable business outcomes.
• Team Supervision: Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery.
• Cybersecurity Service Delivery: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements.
• Security Clearance: Active TS/SCI is required