Cyber Infrastructure Specialist, Lead

About the role

The Cyber Infrastructure Specialist, Lead supports the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This leadership role oversees an operational team responsible for monitoring, maintaining, and sustaining next-generation cyber defense mission systems.

Responsibilities

• Lead and supervise an operational team responsible for monitoring, maintaining, and sustaining mission-critical cyber defense systems
• Provide operational oversight of system alert monitoring, health dashboards, status indicators, and performance metrics to ensure continuous system availability
• Ensure timely identification, analysis, and coordination of system-level degradations, outages, or performance issues impacting mission systems
• Oversee execution of routine and scheduled maintenance activities, operational checks, and service validations to maintain system readiness
• Oversee configuration management activities, ensuring approved changes are implemented in accordance with established change control and compliance requirements
• Establish and enforce operational procedures focused on system reliability, availability, and mission continuity
• Cover coordination with engineering teams, Tier 1/2/3 support, and government stakeholders to resolve complex system issues and restore services
• Maintain staffing, workload distribution, and shift coverage to ensure uninterrupted sustainment operations
• Review and validate incident documentation, service tickets, and operational reports for accuracy and completeness
• Provide system health reporting, readiness assessments, and operational status updates to program leadership and government representatives
• Mentor and develop team members to reinforce operational discipline, technical proficiency, and accountability
• Coordinate with Sixteenth Air Forces Cyber, AFLCMC/HNCD, engineering teams, installation Communications Focal Points (CFPs), and vendors to resolve system-level issues impacting mission systems

Requirements

• Must be a U.S. Citizen
• Bachelor’s degree in Information Technology, Cybersecurity, Engineering, Computer Science, or a related field and at least 6 years of relevant experience and 2 years leading teams – or – equivalent combination of education, training, and experience
• Demonstrated experience leading technical teams in a 24x7 operational environment such as a mission support center, NOC, cyber operations platform team, or enterprise systems operations organization
• Experience overseeing system monitoring, operational health validation, and sustainment of enterprise or mission-critical systems
• Proven experience managing system availability, uptime metrics, and service continuity in support of downstream operational customers
• Experience governing maintenance execution, configuration management activities, and change control processes in regulated environments
• Knowledge of IT service management practices, including incident, problem, and change management (e.g., ITIL-based environments)
• Prior experience working in a classified or highly regulated environment supporting mission-critical systems
• Experience with Service Now (creating tickets, using/creating dashboards); SIEM – preferably Elastic SIEM (troubleshooting inputs / connections); SOAR – Palo Alto XSOAR or Splunk (troubleshooting connection to SIEM); Cloud Hosted applications – to include troubleshooting applications on Air Force Cloud One

Qualifications

• Intermediate DoD 8140 work role (521) Cyber Defense Infrastructure Support Specialist certification

Skills

• Working knowledge of operating systems (Windows and/or Linux), endpoint management tools, and enterprise infrastructure concepts
• Working knowledge of cyber defense architectures or monitoring platforms sufficient to oversee sustainment and readiness activities (not direct threat response)
• Ability to assess system-level incidents, prioritize operational impact, and coordinate cross-functional resolution efforts

Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.