Cyber Incident Response Manager

About the role

Bring your expertise to a team focused on solving complex challenges across blockchain investigations, cybersecurity, and financial crime. Chaintrax Cyber is seeking a calm, thoughtful communicator to lead front-line response and communication efforts during active cyber extortion incidents. As an Engagement Lead, you will be the primary point of contact for clients navigating ransomware and other high-pressure cyber threats. You will work closely with legal counsel, insurance teams, and our internal specialists to guide negotiation strategies with threat actors, ensuring clarity, professionalism, and empathy from start to finish. This fully remote, non-technical, and non-managerial role is well-suited for professionals who thrive in high-stakes, fast-paced environments and are motivated to make a meaningful impact in cyber incident response.

Responsibilities

• Incident Response Leadership & Coordination: Serve as the main point of contact during ransomware and extortion incidents, providing structured guidance and calm leadership. Own communication strategies with threat actors, drafting and refining messages that align with client objectives. Facilitate coordination among stakeholders, including lawyers, insurers, brokers, and internal teams.
• Threat Actor Communications & Negotiation Strategy: Develop and implement negotiation tactics that align with overall incident response goals. Collaborate with technical and non-technical teams to gather relevant intel for shaping communication strategies. Provide timely updates to clients, ensuring they understand the risks, options, and recommended next steps at each stage.
• Documentation & Case Management: Maintain precise, real-time documentation of all communications, decisions, and key actions. Keep case files organized and audit-ready, adhering to best practices for data security and confidentiality.
• Collaboration & Team Support: Work closely with other members of the Cyber Incident Response team to ensure a seamless response process—no silos, no egos. Support incident response activities by sharing insights, flagging concerns, and contributing to strategic decision-making in a high-stress environment.

Requirements

• Experience: Relevant professional background in consulting, crisis communication, cyber insurance, legal, or similarly high-pressure, client-facing fields.
• Prior experience with cyber incident response, negotiations, or threat intelligence is a plus, but not required.
• Must be authorized to work in the U.S. and have reliable internet access.
• Availability to work occasional non-standard hours due to the unpredictable nature of cyber incidents.
• Maintains integrity and upholds ethical principles, even in challenging circumstances.

Skills

• Communication & Negotiation: Excellent written and verbal skills, with the ability to stay composed and empathetic under pressure.
• Client-Facing Expertise: Strong consulting abilities and a measured tone when interacting with stakeholders.
• Organizational & Detail-Oriented Approach: Proven track record of managing documentation and workflows efficiently.
• Collaboration & Adaptability: Demonstrated success working in cross-functional teams, especially in fast-changing environments.
• Critical Thinking & Decision-Making: Ability to evaluate complex situations quickly and offer clear, actionable recommendations.