Cyber Digital Trust and Online Safety Specialist/Sr Consultant

About the role

The Digital Trust & Online Protection Professional will advise clients in developing, managing, and implementing policies, procedures, and strategies to ensure a safe, compliant, and trustworthy environment for our users. This individual will scale and mature digital trust and safety processes, including content compliance, user protection, and regulatory adherence across our platforms for our clients.

Responsibilities

• Leading the development and execution of trust and safety compliance programs aligned to regulatory requirements and online safety practices
• Creating, refining, and enforcing policies, procedures, and training that support content moderation, user protection, and platform safety
• Monitoring regulatory developments, interpreting new requirements, and integrating updates into existing policies, procedures, and compliance activities
• Conducting risk assessments, identifying content and user safety risks, and leading incident response for trust and safety matters
• Collaborating with legal, policy, product, operations, data protection, and engineering stakeholders to implement solutions and improve program effectiveness

Requirements

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• To provide clear guidance to others

Qualifications

• Bachelor's degree in Law, Business, Information Security, Compliance, or Public Policy
• 5+ years of experience in trust and safety, compliance, content moderation, or online safety programs
• Experience developing or implementing trust and safety, compliance, or content moderation policies and procedures
• Experience conducting risk assessments or compliance reviews for digital platforms or online services
• Experience interpreting or applying regulatory requirements such as General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), or Digital Services Act (DSA)

Preferred

• Master's degree in Law, Business, Information Security, Compliance, or Public Policy
• Certification such as Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), or Certified Information Systems Security Professional (CISSP)
• Experience with governance, risk, and compliance (GRC) programs, risk management, control testing, or compliance strategy
• Experience with data protection laws or online safety regulations such as GDPR, COPPA, Digital Services Act, or Online Safety Act
• Experience using trust and safety tools, content filtering tools, monitoring tools, or user protection technologies
• Experience supporting responses to regulatory inquiries or requests for information