CX Strategy Manager, AI Transformation

For our client, we are seeking a CX Strategy Manager, AI Transformation to join the team of a leader in the Enterprise Technology space. This role will shape how customer insights are captured, synthesized, and translated into AI‑enabled improvements across the organization. You will partner with functional stakeholders to identify high‑impact opportunities, prototype solutions quickly, and help move validated concepts into production with engineering teams. The position is highly cross‑functional and sits at the intersection of customer experience, process improvement, and AI‑driven transformation.

Location: Remote – US‑based candidates only; no visa sponsorship available.

Responsibilities

• Build customer listening infrastructure and lead Voice of Customer programs.
• Surface and prioritize AI opportunities with functional stakeholders.
• Rapidly prototype AI‑powered solutions and iterate based on user feedback.
• Translate validated prototypes into production‑grade builds with engineering teams.
• Stay current on AI trends and best practices to enhance customer experience.
• Champion and model the organization’s cultural principles across the organization.

Qualifications

• 5+ years in operations, business analysis, or product operations role.
• Hands‑on experience building with AI tools, including prompt engineering.
• Strong workflow and process analysis skills.
• Ability to prototype quickly with incomplete requirements.
• Skilled in translating business problems into AI use cases.
• Strong communication skills for stakeholder management.
• Comfortable managing multiple projects in a fast‑paced environment.

Benefits

• Flexible, remote working model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Performance‑based bonus and equity opportunities.
• Employee‑led remote model catering to diverse needs.

Pay

$106,802 – $161,550 annually