CX Qualtrics Analyst
Fully remote position.
About the role
About Our Client: The organization operates in the defense, civilian, and homeland security sectors, providing technology-enabled solutions to address critical challenges faced by government agencies. It focuses on integrating strategy, technology, and transformation to deliver innovative services and emphasizes a culture of collaboration, inclusion, and professional growth.
About the Opportunity: The CX Qualtrics Analyst role is focused on conducting research and analysis to understand stakeholder needs and improve user experiences. This position translates customer experience data and stakeholder feedback into actionable recommendations that enhance products and services, supporting strategic decision-making within the organization.
Responsibilities
- Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research to identify needs and opportunities.
- Develop customer journey maps and experience assessments to reveal pain points and improvement areas.
- Analyze product and service performance data to identify trends and generate actionable insights.