CX Manager - Health & Life Sciences

Key Responsibilities

• Technical Enablement & Product Adoption
• Customer Success & Strategic Alignment
• Data-Driven Value Realization
• Cross-Functional Collaboration

Requirements

• Experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting
• Strong technical acumen with experience in APIs, CRM systems, and modern enterprise software
• Experience in software deployments and implementation methodologies
• Proven ability to align technology solutions to strategic business outcomes
• Comfortable engaging C-level executives and translating technical concepts to non-technical audiences
• Experience with customer journey mapping, stakeholder management, and success planning
• Skilled in interpreting analytics to drive adoption and mitigate churn
• Excellent written and verbal communication skills, with a consulting mindset
• Willingness to travel up to 20%
• Experience with contact center technology or customer experience platforms
• Motivated to complete ongoing enablement pertaining to product innovation and new offerings

Pay Range (OTE)

Pay Range (OTE): $102,500 - $153,500

Other Types of Pay

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits

Retirement Benefits: 401(k) plan

Paid Time Off

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application

Method of Application: Apply online.

Application Window

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 6/3/2026.

Benefits and Perks

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Contact Information

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

About the Role

The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term customer health through outcome-based enablement, technical guidance, and change management support. The CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Company Overview

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).