Customs Operations Continuous Improvement Lead (Hybrid)

About the role

Enterprise Services Customs Operations (ESCO) is looking for a Customs Continuous Improvement Lead to plan, organize, and execute day‑to‑day operations in a fast‑paced, highly regulated export/import environment. This role leads ESCO’s continuous improvement program by deploying innovative, compliant, and technology‑enabled solutions that support efficient Global Trade operations and ensure “compliance at the speed of business.” The Lead serves as the organization’s focal point for procedure management, controls monitoring, and corrective action governance across Customs and Global Trade processes. This role reports to the ESCO Sr Manager, Controls & Regulatory Management.

Responsibilities

• Determine assessment and controls organizational objectives and provide strategic guidance for Customs import and export declaration controls monitoring for desired results.
• Implement and oversee clear customs process documentation, aligning stakeholders to achieve results.
• Collaborate with other members of the organization to verify compliance and adherence to released company-wide policies and procedures.
• Leverage Trade Regulation expertise, knowledge of regulators’ intent, and understanding of RTX’s core business processes to ensure controls and recommended corrective actions yield a balanced risk portfolio.
• Develop and deliver training.
• Identify and report any potential violations of trade compliance laws and compliance violations and any incidents involving significant weaknesses in processes or procedures.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum of 8 years prior relevant Customs and/or Global Trade experience or an Advanced Degree in a related field and minimum 5 years experience.
• Licensed Customs Broker / Certified Customs Specialist / or experience working in these areas.
• Experience in CFR19 U.S. Customs regulations with experience in any of these areas: HS Classification, Free Trade Agreement qualification, Customs Valuations, Country of Origin determination.
• Master’s Degree in International Business or related field.
• Trade/Customs Compliance or Licensing Experience.
• Project management experience.
• Proficiency with Microsoft Office applications, SAP GTS, ITCS, RGEMS, and other Trade Tools.
• Strong time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
• Strong verbal and persuasive writing skills.
• Strong investigative skills with the ability to manage, respond efficiently and effectively to time-critical issues with competing/conflicting priorities.
• Self-starter who can develop effective networks with internal and external customers.

Benefits

• Healthcare and wellness programs
• Retirement savings plans
• Work/life balance benefits including parental (including paternal) leave and flexible work schedules
• Career development and recognition programs
• Educational assistance and child/adult backup care
• Achievement awards

Pay

The salary range for this role is 107,500 USD – 204,500 USD. RTX considers several factors when extending an offer, including role responsibilities, candidate experience, location, education/training, and key skills.

Schedule

This is a hybrid role; eligible candidates must reside within commuting distance of Richardson, TX, Farmington, CT, Cedar Rapids, IA, Andover, MA, McKinney, TX or Tucson, AZ. Employees in hybrid roles work regularly both onsite and offsite, with the onsite ratio determined in partnership with leadership.