Customs Brokerage Specialist - S2

About the role

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.

Responsibilities

• Provide impeccable customer service
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
• Resolve banking and letter of credit problems
• Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf
• Complete accurate data input or corrections into computer files
• Perform route cause analysis as directed by the Account Administrator
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process
• Access clients systems (external systems) as necessary
• Correspond with business partners in various mediums to include written, phone or e-mail
• Produce operational trend reports
• Keep business partners apprised of the exception process
• Pre alerts - receive and respond as needed per customer SOP
• Maintain general knowledge of FedEx products and services
• Interact with customers, internal staff/departments and management of all levels
• Support Account Administrators with account management activities (exception logs, special spreadsheets)
• Perform entry reconciliation as needed
• Develop and maintain a strong relationship with customer's front-line personnel
• Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution
• Performs other duties as assigned

Requirements

• HS Diploma or GED required
• 12 months of brokerage or transportation experience and/or customer service experience required
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Detail oriented

Qualifications

• Knowledge in HTS classification & familiar with the harmonized tariff system
• Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise

Pay

18.25 - 28.96 USD Hourly

Schedule

Onsite Sunday-Thursday 1PM-10PM