Customs Brokerage Manager

About the role

This is a hybrid position based in the NW suburbs of Chicago, IL. The Customs Brokerage Manager oversees daily brokerage operations, ensuring timely and accurate filing of entries and delivery of goods to customers while maintaining compliance with CBP rules and regulations.

Responsibilities

• Train and advise the brokerage team on customs brokerage regulations and best practices
• Maintain work instructions to ensure timely and orderly file flow, including release and billing
• Perform regular audits on import entries, shipment documents, and accounting
• Monitor problem files as the point of escalation and implement corrective action if needed
• Develop and train entry writers, ensuring they align with department goals and expectations
• Review documents for HTS accuracy, country of origin, IOR, terms of sale, and value
• Follow up on documentation discrepancies, communicating with customers and origin offices
• Escalate unresolved issues or risks before they impact business flow
• Work closely with other departments and branches to deliver a high level of service to customers

Requirements

• 7+ years of experience in imports compliance and customs brokerage
• Licensed Customs Broker (LCB) required
• In-depth knowledge of import entry process and regulations: HTS, COO, valuation, FTA, PGAs, etc.
• Hands-on experience with CargoWise and ACE
• Ability to work with demanding deadlines in a high-pressure environment
• Proven analytical and problem-solving skills
• Excellent team-building skills and the ability to work independently
• Strong planning and organizational skills with the ability to multitask
• MS Word, Excel, and PowerPoint proficiency