Customs Brokerage Manager

About the role

The Customs Brokerage Compliance Manager ensures full compliance with U.S. Customs and Border Protection (CBP) regulations and all applicable import/export laws. This role oversees brokerage compliance programs, internal controls, audits, P&L for the office, and regulatory risk management to support lawful, ethical, and efficient customs operations.

Responsibilities

• Ensure compliance with all U.S. customs laws, regulations, and rulings, including CBP, PGA (Partner Government Agencies), and related federal agencies
• Develop, implement, and maintain customs brokerage compliance policies, procedures, and internal controls
• Maintain accurate compliance records in accordance with CBP recordkeeping requirements
• Monitor regulatory changes and assess operational impact; lead implementation of new requirements
• Act as primary point of contact for CBP, auditors, and government agencies during reviews, audits, and inquiries
• Conduct internal customs compliance audits (entry accuracy, valuation, classification, origin, recordkeeping)
• Manage corrective action plans for identified risks, errors, or violations
• Oversee post-entry amendments, protests, disclosures, and penalty mitigation processes
• Analyze compliance trends, KPIs, and risk indicators to proactively prevent violations
• Provide compliance guidance to customs brokers, operations teams, and trade professionals
• Review and approve complex customs issues, including classification, valuation, FTAs, AD/CVD, and special programs
• Support client onboarding by assessing compliance readiness and documentation requirements
• Develop and deliver customs compliance training for employees, brokers, and stakeholders
• Mentor and support brokerage compliance staff or analysts
• Promote a strong compliance culture across the organization
• Prepare reports for leadership on compliance status, risks, and audit outcomes
• Support management in responding to regulatory findings and enforcement actions

Requirements

• Education & Experience: Bachelor’s degree in Business, Supply Chain, International Trade, or a related field (or equivalent experience); 5–8+ years of experience in customs brokerage, trade compliance, or import/export operations; Prior experience managing or leading customs compliance programs strongly preferred; Licensed U.S. Customs Broker (LCB) highly preferred; CCS (Certified Customs Specialist), CTCS, or similar trade compliance certifications a plus
• Knowledge & Skills: In-depth knowledge of U.S. customs laws, CBP regulations, and trade compliance requirements; Strong understanding of tariff classification (HTSUS), valuation, country of origin, and FTAs; Experience with CBP audits, Focused Assessments, informed compliance reviews, and disclosures; High attention to detail with strong analytical and problem-solving skills; Ability to interpret and apply complex regulations in a business environment; Strong written and verbal communication skills, including regulatory correspondence; Proficiency with customs brokerage systems and compliance tools; Ability to manage multiple priorities in a fast-paced, regulated environment