Customs Brokerage Coordinator - S2

About the role

To provide customers with the highest quality service by delivering consistent customer service and resolution to ensure timely release and movement of freight/cargo. This role involves preparing, analyzing, and submitting documentation to U.S. Customs, agents, and clients in compliance with all applicable laws and regulations.

Responsibilities

• Provide impeccable customer service.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements.
• Resolve banking and letter of credit problems; advise customers on payment terms.
• Obtain payment on delinquent accounts and complete accounting adjustment forms for review.
• Resolve billing issues and coordinate post-entry activity on the customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform root cause analysis as directed by the Account Administrator.
• Manage the entry verification process and access clients' external systems as necessary.
• Correspond with business partners via written, phone, or email communication.
• Produce operational trend reports and keep business partners informed of exception processes.
• Receive and respond to pre-alerts per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff, departments, and management at all levels.
• Develop and maintain strong relationships with customer front-line personnel.
• Facilitate entry processing, pre-arrival, and post-arrival exception resolution.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 6 months of brokerage, transportation, or customer service experience preferred.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work with minimal supervision.
• Detail-oriented with knowledge of HTS classification and the harmonized tariff system.
• Knowledge of U.S. Customs regulations and other federal requirements.
• Tech-savvy with strong computer skills and the ability to learn multiple systems.
• Customer service experience preferred.
• Proficient in 10-key data entry.
• Reliable high-speed internet for remote work.

Schedule

2nd Shift: Tuesday – Saturday. Training will be Monday – Friday.

Pay

Starting salary range: $22.83 – $31.97 per hour. Actual starting pay is determined by experience, market level, and other job-related factors permitted by law.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.
• Eligibility for additional pay, premiums, or bonus potential.