Customers Service Manager
Join our Customer Service Team in a fun and friendly environment with competitive wages, a fitness-casual dress code, and company parties.
About the role
Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.
Responsibilities
- Professional telecommunications etiquette when on the phone and sending emails
- Assisting with sales of programming and customer memberships
- Troubleshooting customer questions and inquiries regarding their program of interest
- Understanding and proper use of our Point of Sales and scheduling systems (DASH and Acuity)
- General facility upkeep and minor maintenance
- Proper food & beverage handling, product knowledge, serving and performing accurate transactions (MAST permit required; we will pay for your training if you don’t have one)
- Managing facility appearance with stocking, facing and rotation of inventory
- Performing proper cash handling and credit/debit transactions
Must be 21 years old to serve alcohol at the arena.
Requirements
- Minimum of one-year customer service experience
- Undergo a background check
- Authorized to work in the United States
Preferred Skills
- Team player and strives to be as proactive as possible
- Detailed-oriented and able to multitask and manage time effectively
- Ability to build rapport with all customers & families who come into our facility
Benefits
- Free membership
- SIMPLE IRA with employer match
- Paid sick time
- Paid training
- Free uniforms
- Health insurance
- Dental insurance
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Employee discounts
- Referral program
- Fitness-casual dress code
- Company parties
About the company
Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great adult soccer leagues and youth soccer classes year-round.