Customer Vehicle Service Agent

About the role

Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you’ll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, performing thorough cleaning and maintenance, and identifying any damage.

Responsibilities

• Ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience
• Inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition
• Keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently
• Assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information
• Shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental

Requirements

• High school diploma or GED and at least 1 year of experience in vehicle service or a related field; experience in car rental, automotive maintenance, or dealership services is preferred
• Strong verbal communication abilities, allowing effective interaction with customers, coworkers, and management
• Attention to detail: ability to discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet
• At least 18 years old, hold a valid driver’s license with a clean driving record, and authorized to work in the United States without requiring sponsorship
• Ability to work 40 hours per week, including day or evening shifts, and comfortable working outdoors in all types of weather conditions; physically able to move in and out of vehicles throughout the shift
• Willingness to wear a company uniform; speaking other languages is a plus

Benefits

• Paid Time Off & Holidays: PTO, sick leave, and time and a half for working on public holidays
• Employee Assistance Program: access support whenever needed
• Exclusive Employee Rentals: employee-only rental rates, with family rental options and exclusive discounts
• Uniform & Perks: uniform provided with weekly dry cleaning

Pay

Hourly rate of $17.75.

Schedule

Full-time, 40 hours per week, including day or evening shifts.

About the company

SIXT is a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.