Customer Value Architect - USA (Denver)

About the role

The Customer Value Architect plays a pivotal role in driving the adoption, value definition, and validation of the Neara platform among our most valuable customers. This individual will work closely with these customers to ensure seamless integration and effective use of the platform, while also identifying opportunities for expanded use and adoption.

Responsibilities

• Develop a strong understanding of, and proficiency with, the Neara software platform to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site, to drive and embed the use of the Neara platform.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity, and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Qualifications

• Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, able to explain complex topics clearly.
• Strong critical thinking capabilities, able to translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What You Are

• Proven track record in enterprise account engagement, strategy, and client management.
• Experience with enterprise software platforms and deployments.
• Technical expertise in software engineering or relevant fields.
• Ability to develop and communicate tangible customer value and ROI frameworks.
• Exceptional communication and presentation skills.
• Strong critical thinking and problem-solving abilities.
• Effective stakeholder engagement and relationship-building skills.
• Proven ability to identify and capitalize on emerging client needs and opportunities.

What We Are Offering

• Competitive salary + ESOP.
• Significant career development and growth opportunities.
• A highly meritocratic, non-bureaucratic, and low ego work culture.
• The opportunity to work on complex, meaningful products and real-world problems.
• The opportunity to play a direct, critical role in the trajectory of a high-growth company.